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Shipping and Return Policy

Shipping & Returns Policy: Your Unconditional Chocolate Indulgence & Satisfaction Guarantee

At Twins Love, crafting exceptional chocolates is our passion, and ensuring your complete satisfaction is our unwavering commitment. This policy outlines our seamless shipping process and industry-leading 100% Satisfaction Guarantee, so you can explore our delectable treats with complete confidence.

Shipping Information

  • Processing Time: Orders are typically processed within 2-3 business days after they are placed. During peak seasons or high-demand periods, processing times may be extended slightly. You will receive a confirmation email with tracking information once your order has shipped.

  • Shipping Methods: We offer a variety of shipping options to suit your needs and budget. These may include standard, expedited, and overnight delivery. Shipping costs are calculated based on your order weight and chosen shipping method. Estimated delivery times will be displayed during checkout.

  • Free Shipping: Enjoy complimentary standard shipping on all domestic orders within the 50 States of the United States of America that total $50 or more.

  • International Shipping: Currently, we offer domestic shipping within the 50 States of the United States of America only. We are working on expanding our reach and hope to offer international shipping options in the future.

  • Order Tracking: Once your order ships, you will receive a separate email with a tracking number and a link to the shipping carrier's website where you can track your package in real-time.

100% Satisfaction Guarantee

We are so confident you'll love our handcrafted chocolates that we offer an industry-leading 100% Satisfaction Guarantee. If, for any reason, you are not completely satisfied with your chocolate purchase, we will gladly offer you a full refund within 15 days of your purchase date.

Here's How it Works:

  1. Contact our friendly customer service team by email at or by phone at Customer Service Phone Number (954) 218-6475. They are available Monday through Friday, from 9am to 5pm (EST).

  2. Our team will guide you through a hassle-free return process. Please note that you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return arrives safely.

  3. Once your returned chocolates are received, we will promptly process your full refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

Please Note:

  • To ensure a smooth return process, we kindly request that you include a copy of your original order confirmation email with your returned chocolates.

Missing or Damaged Items

If you receive an order that is missing items or contains damaged products, please contact our customer service team within 7 days of receiving your order.  We will be happy to investigate the issue and work with you to find a satisfactory resolution, which may include a full refund or replacement.

Our Commitment

At Twins Love, we strive to be your trusted purveyor of pure chocolate joy.  Our 100% Satisfaction Guarantee is a testament to our dedication to exceeding your expectations. If you have any questions or concerns, please don't hesitate to contact our customer service team.

By placing an order with Twins Love, you agree to the terms and conditions outlined in this Shipping & Returns Policy.

This policy is subject to change without prior notice. We recommend checking our website periodically for any updates.