Shipping and Return Policy

Processing Time: Orders are typically processed within 2-3 business days after they are placed. During peak seasons or high-demand periods, processing times may be extended slightly. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Methods: We offer a variety of shipping options to suit your needs and budget. These may include standard, expedited, and overnight delivery. Shipping costs are calculated based on your order weight and chosen shipping method. Estimated delivery times will be displayed during checkout.
Free Shipping: Enjoy complimentary standard shipping on all domestic orders within the 50 States of the United States of America that total $50 or more.
International Shipping: Currently, we offer domestic shipping within the 50 States of the United States of America only. We are working on expanding our reach and hope to offer international shipping options in the future.
Order Tracking: Once your order ships, you will receive a separate email with a tracking number and a link to the shipping carrier's website where you can track your package in real-time.

Contact our friendly customer service team by email at support@twinslovechocolate.com or by phone at Customer Service Phone Number (954) 218-6475. They are available Monday through Friday, from 9am to 5pm (EST).
Our team will guide you through a hassle-free return process. Please note that you are responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure your return arrives safely.
Once your returned chocolates are received, we will promptly process your full refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase.

To ensure a smooth return process, we kindly request that you include a copy of your original order confirmation email with your returned chocolates.